Website Visitor and Cookie Policy

The Considerate Practice | feet.theconsideratepractice.com

Last updated: June 2026

ABOUT THIS POLICY

This policy explains how The Considerate Practice collects and uses information when you visit feet.theconsideratepractice.com. It covers website visitors generally — if you become a patient, our separate Patient Privacy Notice applies to your clinical information.

For the purposes of UK GDPR and the Data (Use and Access) Act 2025, the data controller is Belinda Billinge t/a The Considerate Practice. You can contact us at [email protected].

1. INFORMATION WE COLLECT FROM WEBSITE VISITORS

When you visit our website, limited technical information is automatically collected by the systems that serve the site. This may include:

- Your IP address (anonymised)

- Browser type and device information

- Pages visited and time spent on the site

- The page or link that brought you to our site

This information is collected at a technical level by our website platform and is not used to identify you individually.

If you contact us via a form or by email, we will collect your name, email address, and any information you choose to include in your message. We use this solely to respond to your enquiry. If you go on to become a patient, your information will be handled in accordance with our Patient Privacy Notice from that point.

2. COOKIES

Cookies are small text files stored on your device when you visit a website. We use two categories of cookies on this site.

Essential cookies

These are required for the website to function correctly — for example, to maintain a secure connection or remember your progress through a booking flow. Essential cookies are set automatically and do not require your consent.

Performance and analytics cookies

We use website platform analytics to understand how visitors use our site — for example, which pages are visited and how users navigate. This helps us improve the site and the information we provide. These cookies are not used for advertising or marketing purposes.

These cookies are only set with your consent. When you first visit the site, a cookie banner will ask for your preference. You can accept or decline non-essential cookies at that point, and you can change your preference at any time by clearing your cookies and revisiting the site.

3. THIRD-PARTY BOOKING, PAYMENT, AND SECURITY COOKIES

Our online booking and payment system loads directly within this website. When you access the booking page or make a payment, the following trusted third-party services may set their own essential cookies:

Cliniko (booking management) — our practice management system, used to handle appointment bookings securely. Cliniko is a GDPR-compliant platform. You can review Cliniko's privacy policy at cliniko.com/privacy.

Stripe (secure payment processing) — used to process payments safely. Stripe may set cookies for fraud prevention and secure transaction management. You can review Stripe's privacy policy at stripe.com/gb/privacy.

hCaptcha (security verification) — used by Cliniko to prevent automated bot submissions and protect the integrity of the booking form. You can review hCaptcha's privacy policy at hcaptcha.com/privacy.

All cookies set by these services are functional and security-related only. They are not used for advertising, analytics, or marketing purposes, and do not track you across other websites.

Our website may also contain links to other third-party websites. Once you leave our site, their own privacy and cookie policies apply. We are not responsible for the practices of third-party websites.

4. YOUR RIGHTS

As a website visitor, you have rights under UK GDPR in relation to any personal data we hold about you, including the right to access, correct, or request deletion of your information. To exercise any of these rights, or to raise a data protection concern, please contact us:

Email: [email protected]

We will acknowledge any data protection concern within 30 days. If you remain dissatisfied after we have responded, you may contact the ICO at ico.org.uk.

5. MANAGING COOKIES IN YOUR BROWSER

You can control or delete cookies through your browser settings at any time, in addition to using the cookie banner on this site. For guidance, visit www.allaboutcookies.org.

Please note that blocking essential cookies may affect how the website functions, including the ability to complete a booking or payment.

6. CHANGES TO THIS POLICY

We may update this policy from time to time. When we do, the date at the top of this page will be updated. We encourage you to check back periodically.

If you have any questions, please get in touch at [email protected] — we're happy to help.